Open a support ticket

POST

/support-tickets

Support Tickets

Creates a ticket in AWorld Support on behalf of the authenticated user. The requester's email and name are derived server-side from the token, and workspace/page context is attached for triage. When an identical subject was submitted by the same user in the last few minutes, the existing ticket is returned with duplicate: true instead of opening a new one.

Request

Body Params application/jsonRequired

Examples

Responses

🟢200OK

application/json

Ticket created, or an existing recent duplicate returned

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠429

🔴502Bad Gateway

🔴503Service Unavailable

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://api.aworld.cloud/dashboard/v1/support-tickets' \
--header 'Content-Type: application/json' \
--data '{
    "subject": "string",
    "description": "stringstri",
    "route": "string",
    "appVersion": "string"
}'

Response Example

{
    "ticketNumber": 48213,
    "portalUrl": "http://example.com",
    "duplicate": true
}

Modified at 2026-08-04 11:54:26

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